Some people can't create batches on my profile

Hello,

I have several people telling me they can’t create a lot in my dressing room. No « create lot » button appears.
This concerns a minority but I can’t understand why.

I have a pro account.

Any ideas? Thanks

Hello, yes I talked about it here, but no idea where it comes from or how to solve the problem: Dressing vide à la création de lot?

I am closing this post to avoid duplicates. Feel free to add information to the first post.