County restrictions lifted, account still closed

Hello, I’m new to the forum.
I am a 3D printing professional.
I’ve had a Vinted shop for 3 months.

Last week my account was permanently blocked.

Yesterday I received this message:

Hello Ades Nico 3D,

We've noticed activity on your Vinted account that may breach our Terms and Conditions. This could be due to unusual behavior detected by our tools or reports from other members.

Therefore, we need to temporarily limit access to your account while we investigate the situation. This means you won't be able to buy items, add new payment methods, or send or receive messages from other members until the review is complete.

This process usually takes around 24 hours, but in some cases, it may take up to 48 hours. We'll get back to you as soon as we're done.

Thank you for your patience.

The Vinted Support Team

And right after this one:
Hello ades_nico3d,

We have completed our review. After verification, we have lifted all restrictions imposed on your account.

We apologize for this inconvenience.

Thank you for your understanding,
The Vinted Team.

The problem is that my account is still blocked today.
What should I do?

Thank you for your answers

Hello,
Welcome to the forum!

Have you contacted Vinted support about this?

not for now, but in previous messages, I sent several emails explaining my case to this address: legal@vinted.fr.

Do you know where I can contact them regarding this issue?
If anyone has the solution, it would be really cool.

This email address is the correct one to contact them about this matter :slightly_smiling_face: