I received a damaged package, and more importantly, the item arrived damaged (wet and moldy in places), even though it was impeccable in the seller’s photos. I opened a dispute with the carrier, and after multiple questions and photo submissions, I received a response indicating that I will be refunded and the sale is canceled. I’ll mention that they asked the seller for explanations and photos, but I don’t have the seller’s responses. I don’t know if she is compensated too; this is the first time this has happened to me. I want to send her item back because I didn’t pay for it, and Vinted doesn’t mention it in their message. Is there a procedure? And is it at my expense? Decidedly, after many purchases without problems, I’ve had 3 different issues one after another. Thanks for your answers, have a good evening.
Hello,
I don’t think the saleswoman will be compensated in this case.
Try talking to her directly in the conversation?
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