I registered as a professional, manager of an SASU, almost three months ago. However, the platform systematically rejects my identity verification. I am exhausted, as I don’t know how many times I’ve tried again, providing different official documents. I have also sent several emails and messages to Vinted, but their generalized responses do not give me any precise information. I am completely lost.
Are there any professionals among you who could help me? I provided a Kbis extract dated less than three months ago as proof of registration, as well as other documents (certified statutes purchased from Infogreffe, declaration of beneficial owner, etc.), but everything is systematically rejected.
Hello, I didn’t provide any supporting documents and was even surprised by it!!! Just the SIRET and VAT number (I’m in SAS). However, the SIRET had a lot of trouble going through: @Gametoysretro had given a tip that I came across, I’m looking for it because it was strange to enter the SIRET in the settings.
I can’t help, I haven’t had any issues and it was validated immediately. But indeed, the problem seems to come up often.
Otherwise, a lead, I had the problem on Beebs. It’s an automated check, not done by a human, and it can determine that the name doesn’t match because of the middle/last names that appear on the ID card and that we generally don’t put when registering on websites.
Thank you for your feedback. I haven’t even started selling a single item, so there’s no money to withdraw. As you mentioned, I think the problem might be with the name. My company doesn’t have my name, and between the two names and two addresses… maybe the automated verification is glitching?
They asked for my identity in person, but it’s true that not professionally, just to enter the SIRET and they found me, then the VAT number in the profile. After it seems to me that DAC7 also goes to the tax authorities (to be verified)…
It’s a real nightmare. I’ve been trying since November and have been rejected about ten times, maybe more. I don’t think Vinted support understands why.
There’s a chance that’s it. I’m in micro-enterprise status, so the company is my name. And all these verification things don’t like it when something is different.
Something else, make sure you are in public status on the INSEE SIRENE directory, otherwise they cannot verify your company data and therefore compare it with the ID card.
hello, I have the answer: did you register as a company and not as a sole trader?
that was my case and I had about fifty exchanges before someone from Vinted noticed the error and corrected it. although whatever documents I sent: rejections and I started over.
To be clear: in a SASU, you must be a sole trader. I had set myself up as a company because the SASU is a company. Send them a message to check this point, there’s a 99% chance that’s the issue.
Hello, thank you. I relaunched once again, putting my personal name everywhere, because I saw a video https://www.youtube.com/watch?v=8C4UPgcNWfg&t=592s. I am waiting for their response. If it still doesn’t go through, I will dispute it as you indicated.
nothing to do with the name, you need a kbis less than 3 months old, your statutes clearly indicating YOUR name and that of the company. and declare as a sole trader.
Finally, you are reading my answer… So: you cannot do it, only Vinted can correct this error. Send them a message and ask them to check this point and correct it. I have resent ALL my documents 50 times until someone told me where the refusal came from.
Cool, thank you very much ! Yes, I read your message, but in the meantime, I’m at work, hence the delay in my responses. That’s very kind of you. I’ll contact the Vinted platform right away.
with pleasure and we’ll keep our fingers crossed for you (especially to find someone efficient at Vinted… that’s the main… complicated thing actually). if that’s the case, it will be immediate, they will accept the items and validate them.
Hello,
I am in the same situation as you and I am completely desperate!!! I also sent all the papers to prove that I am indeed a company and nothing worked, they always reject my verification!!!
Were you able to do anything else to get help??? And there is no number to call or anything!!!
If you have any leads..
! Yes, I read your message, but in the meantime, I’m at work, hence the delay in my responses. That’s very kind of you. I’ll contact the Vinted platform right away. 