I just discovered this forum and scamming buyers! Unbelievable
Basically, no recourse for anyone if I understand correctly. As a buyer, I have to pay for return shipping, even though the item doesn’t match the photo. The color is very different.
We pay for protection fees that don’t protect at all!
I wanted to sell more expensive items, but since reading all these posts on this forum.
I’ll go back to Le Bon Coin and its in-person exchanges 
What a disappointment!!
Return costs are always borne by the buyer, even if, theoretically, the seller can decide otherwise. This discourages disputes over a few euros.
Hello @Sylviee
There is indeed buyer protection, because if the item doesn’t match what you ordered, you can open a « dispute » by clicking on the « No, I have a problem » button.
You will be asked to describe the situation and send photos to show the problem you encountered.
If the item you received is absolutely not the advertised color, you can therefore return it (at your expense, it’s true, but that’s the case in most situations).
And you will be refunded…
However, be mindful of color nuances, as a photo can sometimes show an off-white when it’s actually pale pink (for example), depending on the lighting.
Always take the time to read the description carefully, the item’s color is often specified there.
Also, look closely at the photos to ensure they match your expectations before ordering.
If the listing has little or no description, it’s strongly advised to move on and not buy the item. The same applies if there are only one or two photos.
You also have the option to ask sellers questions. Not only will you get answers to your questions, but you can also gauge the seller’s responsiveness.
There aren’t ONLY scammers on these platforms, but they do exist, as everywhere.
Most sellers, however, are very honest and offer you items at low prices (or interesting ones).
Certainly, if you buy an item that is 10 times cheaper than its value, it’s possible that defects will appear or that the color won’t be exactly as advertised (these are second-hand items, let’s not forget).
One last tip, I would advise you to look at listings from professionals.
You will be almost 100% sure that the listing accurately matches the item offered, and that the service will be up to par.
Have a great day…
Thank you for your messages
In the photos for the listing, the top is dark grey, and I received a white top with grey stripes!!
Which makes it a light grey top. I agree that there’s a story about brightness, but it would be good to check your photos BEFOREHAND!
And I don’t think it’s normal that the buyer has to take the hit 
Fortunately, that is not true, or at least it depends on the categories 
My listings generally do not contain descriptions beyond the # :). And I rarely put more than one photo, unless necessary to point out a defect.
In my cultural goods categories, this is the norm. Used sellers like Momox, like all those on Amazon, do not even put the « real » photo of the item on their listings but simply the image provided by the publisher.
Also, when I have buyers who want more photos, it’s always no. If it’s about, for example, having the track list of a CD, or the back cover of a book, Google or an AI will give them the answer better than I will. If out of weakness I happen to nevertheless provide the information, the sale is never completed. Thus I am convinced that I lose no sales or almost none by refusing to respond to mere curious people.
Last year I bought an item that turned out to be a grotesque counterfeit from Temu, Alibaba. I did not win my case and had to pay for return shipping. I can confirm that buyer protection is useless. I have never bought anything on Vinted again after this episode.
Hello @Faune
I was obviously talking about the « Clothing » category in particular, and even for the « Book » category, my wife never buys if there aren’t one or two photos showing the inside of the book, to see more or less the condition of the pages and if there were no highlighters or if parts are not underlined.
It happened to her and it’s very unpleasant (well, as I told her, « if it’s a bargain worth having, don’t complain, we’ll put it back up for sale »)
How does she do it if she buys from Momox and similar sites…?
Super simple… she doesn’t buy it 
When you buy a book (that you discover) from a bookseller… or at a flea market… Do you take it without looking at a few pages first? Or do you flip through it?
Afterward, I understand that if it’s a well-known book, you only look at the price and a picture of the cover is enough…
When I buy a new book, no, I don’t flip through it. I mostly look at the title and the author.
There are even fetishists who buy two new comics, one to read, the other to never touch, and to have the « crack » of the binding on the first opening…
More generally, I wouldn’t have sold as many books if it were necessary to bombard them with photos. I did that at the very beginning, before realizing it was a waste of time. If the Vintee needs a lot of pictures for a book costing a few euros, the problem isn’t on my side…
I think it’s like in my toy/figurine domain, it all depends on whether you’re addressing a collector or a consumer. Personally, I prefer to put photos from all sides to avoid problems.
I got into a dispute for this:
consequently, it represents 1mm
But you couldn’t see it in the photo, and when I got it back, you couldn’t see it either:
so in terms of fetishists, I’m not doing too badly either 
What I believe, and this may be wrong, or at least not 100% applicable to all cases, is that people who want a photo of one or two pages of a book don’t know what they’re looking for. Their « desire to buy » is weak. So we waste our time satisfying them.
Collectors, on the other hand, might ask specific questions, for example, wanting the printing date. But even in this case, a photo is not necessary; a text response suffices.
Furthermore, a collector who sees something that interests them for a few euros tends to rush to buy it, for fear that another collector will get there first. Only if it’s a significant expense, for example, a book for €100, do they take the time to ask questions.
We don’t have the same collectors then. It must be said that for what I sell, the box is often the most important part since most of the time they won’t open it.
In my categories, collectors hardly claim to be collectors. Perhaps because they know it obliterates any hope of getting a price reduction.
Of the few who explained to me that they were collectors, I met a collector of « Que sais-je ? » [What do I know?], and another of Spice Girls (all Spice Girls items). I asked him which Spice Girl he preferred, and he gave me the most predictable answer: « but I love them all. »
