Star attribution

I don’t agree with the star ratings given by sellers. Here’s an example that prompted my reflection: One Sunday, I spotted a pair of pants I liked. The listing only mentioned the brand and size. I asked the seller if she could provide me with two measurements and the fabric composition. She replied that she didn’t have time for that and knew nothing about fabrics. I retorted that she probably wouldn’t have time to mail the package if I bought her pants. She replied, « I have time for that, but not for taking measurements. » Anyway, I was too tempted, so I bought the pants, which arrived promptly, but they were too big. I gave her 3 stars, explaining my grievances. She responded with 2 stars, saying, « Buyer who asks for 36 measurements, buys even though I didn’t give them, and blames me for the pants not fitting. » I believe I fulfilled my role as a buyer and don’t deserve to have my credibility lowered by an incorrect seller rating. What do you think?

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This is the principle of sales platforms being able to provide reciprocal reviews. Imagine if only buyers could rate. And when you give 3 stars, there’s little chance you’ll get 5 in return. On the rest, I want to say that when things start on such a basis, it’s better to move on and give up.

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This is why eBay banned negative and neutral reviews for rating a buyer. Because out of revenge, the seller systematically gave a negative review to the buyer, who, it is true, is not much to blame, except for the extreme cases that always exist.
Many sellers thought this was the end, and… nothing happened. As I repeat, most buyers are fair, but if 2% are not, out of millions of people, that’s quite a few, and they are visible and active, as is often the case with minority groups.

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and then we must not overlook the fact that if there are unscrupulous buyers, sellers are far from blameless, even among professionals. There are still a lot of them who openly take buyers for idiots, without even hiding it in their ads for some.

I really like the « items in very good condition except for the torn case, scratched disc, and torn manual » :sweat_smile:

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For me, the goal was to make this person’s mindset known, but indeed, sometimes it’s better to « go your own way. »

Regarding reviews, I’m thinking about Blablacar. You only see the other person’s review when you’ve left yours, and then it’s impossible to go back. So I think it would be good not to have to wait for the buyer to review to see it, but to be just honest with the transaction’s progress.

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On Le bon coin it’s the same way.

And I had an unpleasant surprise like that. The buyer validates the order, LBC sends me his message « Everything is OK » so I give my 5-star rating and two days later I find a rating that tears me apart. I then contact the buyer but there I come across a champion, a real one from Wednesday evening.
He tells me that I sent him a new item but that it is not. I send him the invoice for the purchase (which was made 2 days before) to show him my good faith and that by definition I cannot know what is inside the box since I am supposed to have never opened it. And so I ask him to explain to me what is wrong. He replies « I don’t trust you anymore ». I tell him that if there is a problem, he should give me a chance to fix it, he replies again « I don’t trust you anymore » etc etc etc … and after a while he spills the beans: there are scratches on the metal case. And then I really knew I had a good one since it was an item with a brushed aluminum finish (which is indicated). I couldn’t help but tell him that it’s a shame he didn’t contact me before, I would have refunded him directly but that now with his haste to leave a negative rating while validating the order, he had just lost 90 bucks.

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Anyway, she wouldn’t have rated me, I just bought her pants without negotiation. What I wanted to highlight in my review is the fact that she refuses to respond to my request for measurements because her ad gave absolutely no information. This kind of behavior from a seller is deplorable (it’s the first time it’s happened to me), items that don’t fit are put back on sale, hence new trips for the same package, hello carbon footprint!!

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I never buy clothing that doesn’t show the composition and size on a label. Many sellers think that saying « fits well » is enough!! Fits well for whom??
Furthermore, sizes L, XL, M don’t mean much to me unless it’s a brand I know because they vary quite a bit from one brand to another.

When I do a search (like recently for men’s shirts) and see listings that don’t indicate whether they are long or short-sleeved with only one photo of the folded item, I think these sellers are wasting their time. For these types of items, all searches in a given size yield more than 500 results, so you have to make a bit of an effort if you want to be credible.

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I agree with you completely, and besides, my listings are very complete, which I think is the least I can do. And that’s precisely why I was shocked that the person I’m talking about « sent me packing » when they hadn’t provided any information in their listing.

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I see it as an opportunity for all the « bad » sellers, those who don’t want to be bothered, don’t want to describe, don’t want to answer, aren’t good salespeople, that leaves room for those who take the time, understand expectations, and therefore will sell :slight_smile:

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Stars are necessary in both cases, but with how Vinted works: first the buyer rates, and then the seller (except for automatic ratings after 48 hours). I do a lot of sorting and even block people without them ever having bought from me, because of their ratings below 3.5 or who regularly have ratings with the same reason (e.g., people who haggle a lot and complain about nothing upon receipt, those who complain about delivery delays when there’s not much that can be done about it, etc.). I aim for 5 stars, so I preemptively avoid some hassles with difficult people!

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Same here, I’ve had to cancel sales on « shady » profiles.
Even though I’m tempted, I avoid blocking to limit the risk of getting reported in return, as I already have quite a few bogus ones (I assume from well-meaning competitors).

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I only encountered one saleswoman once who didn’t want to give me the measurements of a garment due to lack of time. She had a large wardrobe and didn’t want to bother with it. In that case, I don’t take any risks and I certainly don’t buy the garment. Too bad for the saleswoman!!!

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That’s exactly what I should have done.

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