Vinted blocks my account for investigation

Vinted Problems
1

Hello everyone,
I just received this worrying message from Vinted:

Has anyone ever encountered this kind of problem??
Thank you in advance for your help

Hello esteangel,

We’ve noticed some activity on your Vinted account that may violate our Terms and Conditions. This could be due to unusual behavior detected by our tools or reports from other members.

Therefore, we need to temporarily limit access to your account while we investigate the situation. This means you won’t be able to buy items, add new payment methods, or send or receive messages from other members until the review is complete.

This process usually takes about 24 hours, but in some cases, it may take up to 48 hours. We will get back to you as soon as we are finished.

Thank you for your patience.

The Vinted Support Team

Limitation Accès compte Vinted
2

This message from Vinted is a common alert when their system detects unusual activity on an account. This can be due to several reasons, such as:

  1. Multiple logins from different devices or IP addresses.
  2. Suspicious activity or unusual transactions.
  3. Member reports for non-compliant practices.
  4. Use of a VPN or an unsecured network.
  5. Attempting to bypass payment or shipping rules.

Tips to resolve the situation:

  • Respond quickly to any message from Vinted requesting additional information.
  • Ensure your account is secure (strong password and two-factor authentication if available).
  • Avoid using a VPN to access your account.
  • Make sure your profile information is correct and up-to-date.

Generally, this block is temporary, but it is important to follow the platform’s rules to prevent it from becoming permanent.

1 Like
3

Hello and thank you for this feedback. I think it’s related to clemz. I use it too much, so Vinted must have noticed that I repost very regularly. So, am I at risk of being banned?
Thank you again for your help.

4

Hello, how often do you republish them?

5

Three a week I’d say is too much : (

6

Oh yes, that’s a lot :sweat_smile: ideally once a week is enough

7

After all, it depends on the number, how many will you republish?

8

Hello!
I use it every day and I don’t get any messages like that from Vinted.
Have you checked your reports?

9

I use it every day, 30 mini republications and I’ve never had a message from Vinted.

However, I received this message following reports.

1 Like
10

What reason were you reported for? In general?

11

I have 1500 items online, and for several months I was republishing at least 100 items every day, so I don’t think the blocking is related to republishing or the clemz extension, you need to contact vinted and ask them precisely the reason

1 Like
12

Hello,
In the end, since this morning I am active again, Vinted found nothing wrong and apologizes for the inconvenience!
Phew, in any case, I will republish less and use Clems less repetitively.
Have a nice day everyone.

1 Like
13

hello,
I asked but they didn’t provide me with any reason… to be continued

14

This often happened after a rejected offer and once after a competitor I didn’t know messaged me asking about my suppliers.
Otherwise, I had downloaded my data and many reports for « photos taken from the web » (even though I take them myself), I also had « misleading price on the item » (didn’t understand), « mass selling » (I’m a professional so yes indeed, I’m not here to make 3 sales a month) and the best of the best « selling real fur » (knowing that I sell toys, you’ll have to explain that to me).

I suspect it’s mainly due to malicious competitors.

1 Like
15

I am also blocked and after some research I saw that Vinted blocks accounts if you use certain words like… PayPal, or scam or an email address.
Which I had to do following a global relay mishap. I said I would refund him via PayPal or Paylib and boom, account blocked

Vérification compte restreint
16

Vinted also blocks when you send a URL link in a private message.

1 Like
17

Yes. This site is really complicated, but it’s hard to do without it.

18

So I have a question:
If you shouldn’t use clemz when you use it, when do you use it, at night?
Imagine a shop with 2/3 employees who are uploading items all day, when do you send favorites? when do you re-publish? At night? during lunch break? too short.
By the way, is it possible to have 2 PCs and upload at the same time? on the same connection? Or to reply to messages and upload?

Basically: is it possible to have a real professional business activity on Vinted?

19

Personally, I’ve had this happen twice in the same month, right after sending a photo of the package to my buyers xD

You shouldn’t look for logic with Vinted sometimes…

2 Likes
20

Oh yes, wow :sweat_smile:

Today, with Vinted’s restrictions… I’m not sure. We prefer to advise you to do one task at a time:

  • republications
  • then sending messages, for example.
    Or the reverse.

For my part, I don’t leave the messages to favorites running all day. I launch Clemz in the morning and in the evening. it allows me to do other things on my Vinted wardrobe during the day.
In « real life », you can’t publish an item at the same time as you reply to messages, not on the same device anyway…
Regarding the use of 2 devices on the same wardrobe, we don’t have any feedback on that :sweat_smile: