We (almost always) wait a few days before deciding on (potential) compensation to understand the exact duration of the bug’s impact and our margin for resolving it.
If you do not wish to wait and prefer an immediate refund pro rata to your usage since the start of this bug (which will stop your subscription), contact us by email at bonjour@clemz.app 
Hello!
First of all, thank you all for your patience on this matter.
Clemz operates in a way that unfortunately makes this kind of service interruption inevitable: we are « connected » to Vinted without having official status…
Please know that I am currently working hard to release a new version and try to « fix » the view exchange… but there is a non-zero probability that I will not succeed and that this exchange will simply disappear from Clemz features 
Clemz has always been fair and upfront in these situations: those for whom the loss of this feature is unacceptable will be able to cancel their subscription and will be refunded retroactively (from the start date of the bug, last Thursday). We will try to make a commercial gesture for those who wish to stay despite everything.
So, in summary, there is no need to worry:
Good luck with your end-of-year sales 
Personally, I know @Clement that you are doing your best to solve this problem!
I am always surprised to see how people can beg for a few euros to scrape by, and it reminds me of the -40% offers on Vinted, which these same people complain about…
Between republications, likes (which are indeed less important than views but still boost when they happen right after publication), messages to favorites, printing labels with the items on them, various extractions, and invoices for professionals… we are really talking about a few euros (cents? 
) if we do a pro-rata based on the number of days and the impacted functionality VS ALL other functional services!
In short, it may be impacting my sales, and I emphasize may, because I continue to sell every day even without the views… Then you also have to know how to question yourself: price, market, customer relations…
Good luck to both of you, thank you for the time saved on a daily basis, even if the views have to stop, I think (and especially I hope) that many like me will stay with you!
Hello Aourou
Do you think we can ask for favorites after republications without views, without Vinted detecting the inconsistency?
Thanks in advance for your feedback
Kloé
We will have to find other ways to get views, but apparently, this bug is also found elsewhere and not just on Clemz, so we have to be patient, unfortunately…
But my previous post was mainly to highlight that many use Clemz not just for views… I am a professional and the value for money of the service remains very honest compared to other much more expensive tools…
Ok!
Thank you for your feedback.
But I haven’t made any sales for 5 days, and I went on the forums for sellers without extensions, and it seems there’s also a drop in views and sales…
My prices are not excessive and customer relations are going well, so I’ll try re-listing with favorites to see! 
Hello, I also think that having favorites but no views might alert Vinted.
Hello Clément, thank you for all of this. Indeed, on my end, sales have also decreased since the views issue. Do you know the origin of the problem? Why are we encountering this issue? There is also concern regarding the discrepancy between the number of views and the number of favorites, which risks alerting Vinted. Best regards, pw
Thank you very much for this message that warms our hearts 
I also think there’s a « Christmas party » effect regarding views: there are EVEN MORE sellers at this time trying to sell items, so possibly visibility divided by even more people… but that’s just a personal guess 
No, unfortunately… we don’t know… it would be too easy otherwise
I know you are not the only one sharing this concern, but you can already try adding a few favorites randomly and see what happens on your end… We do not have specific feedback to share on this subject. (neither positive nor negative 
)
Hello,
Sales are down for me too… 
I don’t think the discrepancy between views/favorites will wake Vinted up, since as a buyer we can favorite items without clicking on the ad, thus without leaving a view. For more « security, » maybe we should wait until we have a few views on our listings before requesting favorites. I really hope a solution will be found…
In your place, I would think twice and broaden my reasoning to a global position.
1: is it vinted or clemz?
You have the same behavior as the people you complain about all the time, who try to scrape by whenever they can.
I could have written these words to the letter. Thank you 
It’s not necessarily inconsistent since you can add to favorites without opening an ad (so no views).
Personally, I’ve sold well (I’m talking several hundred euros a day) and for the past month it’s been a rush. I almost systematically forget to launch views/favorites in the evening, so I’m not sure you should only count on that (like those who only sell by sending offers). After that, it’s quite normal for things to calm down with Christmas approaching. With delivery times, most people avoid doing it too late (even if, as every year, next Sunday I’ll probably have some asking me if I can guarantee it will arrive on time).
Hello
I still have the right to ask the question about a possible commercial gesture, if it is considered by the managers of Clemz!! I don’t see what the problem is…
Your preachy post only engages you and your false assumptions, we are not on X here
You don’t know people’s lives, nor why they need to make ends meet.
Sincerely
Kloé
Good evening,
I find your reasoning and examples not only irrelevant but also deeply hypocritical. Allow me to paraphrase your comment: « In your shoes, I would think twice and broaden my reasoning to a global position. » As the saying goes, those who give advice don’t have to pay the price.
Consumers are perfectly entitled to request compensation when a service they have paid for is not fully provided. This is simply a matter of respecting a contractual commitment. Since you appreciate concrete examples, here are a few:
You go to a fast-food restaurant and order a meal that includes a hamburger, fries, and a drink. When you get to the counter, you are told the price of the meal, while also being informed that there will be no drink because they are out of it, the machine being broken. What would your reaction be?
You pay €15 per month for a phone plan that includes unlimited calls and texts, as well as 100 GB of data, and you have been a customer for five years. Due to a « computer problem, » you can no longer send text messages. The operator informs you that this feature will no longer be available, but the price remains unchanged. How do you react?
You buy a cinema ticket to see movie X. Once seated in the theater, you are shown movie Y instead, under the pretext that the reel for movie X cannot be found. Would you accept the situation without complaint?
Another example: you book a hotel room with breakfast included. In the morning, you are informed that breakfast will not be served, without any compensation or price adjustment. Is this acceptable in your opinion?
Or yet another: you subscribe to a gym membership with access to all equipment. Some of the machines are out of service for an extended period, but the membership continues to be charged at the full price. Do you find this normal?
In each of these cases, the principle is the same: a partially provided service cannot reasonably be charged as a complete service. Requesting compensation is neither abusive nor selfish; it is simply demanding respect for a commitment and a minimum of commercial logic.
Hello, your demonstration is quite consistent, however, if we follow your logic, the app developers are within their rights to increase the subscription price with each new feature, and I haven’t been here long, but I don’t think that’s the case.
Thank you for all your messages of support. It really brings a little bit of sunshine into these difficult times.
However, PLEASE, let’s not judge each other too quickly: it’s normal to ask for compensation for a service that was sold as allowing the exchange of views and which, today, does not work.
Clemz evolves, often by adding features, sometimes (unfortunately) by losing some. And everyone must be able to choose whether or not to stay on board depending on what they expected from the service
Those who have been with Clemz for a long time know that I try my best to be fair and transparent with my clients… but not everyone knows me that well yet!
It’s normal to be afraid of dealing with one of those companies whose customer service never replies or never refunds. I will try (again) to prove that this is not the case 
Give me some time: I’ll post a message about it this evening
Personally, I’m not asking for anything:
So good luck
Good evening,
Yes, absolutely, I never claimed otherwise. What works in one direction also works in the other 
However, regarding an extension of this type, features such as republication, exchange of views, or favorites are, in my opinion, fully part of the basic offering. It is a concept already widely adopted elsewhere, and it seems difficult (or even irrelevant) to add truly new features. Especially since there are already price differences depending on the chosen subscription.
On the other hand, if we are talking about intuitive improvements: whether it is fluidity, visual aspect, or general optimization… a price increase does not seem justified to me. In this case, there are no additional features strictly speaking: the existing elements are simply improved.