Hello everyone
I sold earrings in perfect condition on Vestiaire Collective. The buyer opened a dispute claiming a missing pearl. I checked them one by one before shipping. However, I did not film the shipping process.
Has anyone encountered this situation before? Apparently, it is quite common on Vestiaire Collective for buyers to damage the item to get an immediate refund?
Obviously, I am preparing a dispute on my end, but your feedback would be welcome 
Have a nice day
Hello!
This forum is more dedicated to Vinted 
For selling very regularly on Vestiaire Collective, I have no issues: the platform has always been fair and I’ve never had a dispute in that sense… And consequently, no buyer has damaged an item.
Could the shipping be the cause of the missing pearl?
I need to get new glasses! Looking at all the photos, I realized there was indeed a missing pearl. I will apologize to the buyer. Thank you for your feedback, it reassures me to continue with Vestiaire Collective.
It’s coming!
With pleasure. I find that Vestiaire Collective complements Vinted quite well: when an item struggles to sell on one, it sometimes sells more easily on the other!