Hello, I was banned two months ago from Vinted Pro from an account that was several years old and had 450 reviews. I am banned from recreating a Pro account. This represented my main source of income. The reason is as follows:
I supposedly did not remove « low quality » items after 12 days.
After an appeal, they replied in a semi-human, semi-bot manner that since I had not removed these prohibited « low quality » items from my pro account, they were permanently banning me with an interdiction to recreate a pro account.
Obviously, all my accounts are automatically banned when I try to recreate one with a new number and a new email.
I want to continue to appeal.
Indeed, I explained to them that for personal health reasons, I had not seen their message concerning the « low quality » items and therefore I could not remove them. I had indeed taken a 2-month break from Vinted and had dissolved my business (for the same personal reasons).
I explained this to Vinted, but they don’t care at all. I have now recovered and have even recreated a business to start Vinted Pro again. What can I do?
Do you have an appeal/assistance strategy regarding the abusive prevention of my activity?
Vinted’s team is not preventing you from carrying out your activity.
They are simply prohibiting you from using their platform because you have not respected the General Terms and Conditions, therefore the rules they imposed on you.
You can very well continue your commercial activity, (or more precisely resume a commercial activity, since you had closed your company in the meantime), without having to rely solely on this (Private) platform.
You use the term « abusive prevention », they have certainly considered it « abusive » not to respect their rules, and that you wished to continue, even though your company no longer existed.
So, of course, a medical impediment did not allow you to meet the conditions to continue offering your items on the platform, with a Pro Account. (I hope you are feeling better).
But perhaps you should have put your PRO account in « Vacation » mode during your health problems,
anyway, that’s just my opinion.
However, I have a legitimate reason for not being able to comply with their rules. In fact, I closed my business and asked them if I could restart my activity on their platform again. Which they refuse… This is indeed abusive.
Hello, I followed their advice after 11 blocks this year I finally got a response to my appeal thanks to their blog. Food for thought, I hope you can get unblocked too, it’s becoming really tiring, I’m thinking of changing platforms or even changing my business in fact…