✅ Bug report - resolved

Hello,

Since the last Clemz update, I’ve tried multiple times to request views, but it’s not working. The progress bar remains stuck at 0% on every attempt.

Are others experiencing the same issue?

And admins, can you tell us if a fix is planned soon?

Thanks in advance for your feedback.

I have the same problem

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Same here: I launched around 9 p.m. (or maybe a little before) and it stays at 0%, it doesn’t even calculate the estimated time. I’ve closed and reopened several times, leaving it open for at least 10 minutes up to over an hour on my last try :face_holding_back_tears:

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same as previously reported but response: because you do it too late in the evening… We are missing view credits because of this.

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Hello, I’ve actually had the same problem. Around 8 PM, I tried to launch it and it did exactly the same thing. I had never had this issue before, even when sometimes trying around 11 PM, I never had this. And it was indeed right after the update.

I’ve tried everything and I’ve never succeeded today :pensive_face:

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We launched before 9 p.m., that’s not a late hour and it wasn’t working. Yes, losing view credits is a real shame. Thanks to the users for commenting and reporting the same problem, I thought it was just us (me and a friend).

Even 8 p.m., as I see in your responses, is not too late either. I hope Clément will do his best to fix this bug as always, and I thank him for this update despite the hiccups. Good luck.

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Good evening,

I fixed the bug around midnight, so everything should be working now.
If the sending of views is still buggy, please log out of the extension and then log back in.

Several people have confirmed to me that the issue is now resolved :slight_smile:

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I am surprised by this message, especially since I personally replied to all emails today :sweat_smile:

It was indeed a bug, and I followed up on the issue with each person who contacted us.
Or are you talking about a report from another day?

Thank you! For my part, it was a report a few weeks ago.

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Okay, thank you for this feedback.

So it must have been about another topic and not this bug. Shipments are now working normally.

It was the same issue. There was another Vintie as well. Given the response, I had accepted it, telling myself that it was the way it was and I had to deal with it. But I see that it has spread to other users since then. Good if it’s resolved now and thank you for doing it.

Can you write to us at bonjour@clemz.app if this happens again?

Indeed, the bug I fixed is very specific to version 1.22.0 which had just been released. It could not have existed a few weeks ago…
So it’s a different issue :slight_smile:

Feel free to clarify this forum post for Lucile so that we can investigate further.

In any case, a request for a view that remains blocked indefinitely is not desired behavior! :smiley:

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I am testing and it is still bugging at my end.

It’s back and it seems to be working on my end :blush: Thanks @Clement

And same as @benedictebsschp: even when I launch after 11 PM, it usually works :wink:

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