Still ask for the return, if the buyer tries to scam you this is not what she wants so behind she will try to tell you « that we can try to arrange things » (like partial refund via PayPal etc…). Most of the time, the return request calms things down.
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Hello Lola,
Do you have any photos of your item before shipping, in the box?
I advise you to request a return anyway, for the same reasons mentioned by @Gametoysretro
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Yes, I have the photos of the item new in its packaging in the box, and also a video of the item showing it works in demonstration mode without having to open the packaging. I have sent all the proof to Vinted.
But wouldn’t this be an opportunity for her to send back the same item she previously broke to replace it with a new one? In the end, I would get an opened and broken item back, and the buyer would get a new item for free.
In the case of a Vinted return, shouldn’t the item be returned in the state it arrived in?
I specify that the buyer sent photos of the packaging she tore and opened, and of the item removed from the packaging where a part is clearly seen detaching and where the battery protection tab is also seen removed.
Ah, yes, some people can indeed play that game. The trick was known on eBay: order an item and then claim it didn’t work by sending back a defective item that the buyer already owned. Basically, they were replacing a defective item at the seller’s expense.
in general, it’s an advantage for the buyer… I have a friend who just received her MAJE perfecto (140 euros) cut with a cutter by a complete idiot who opened the bag with a cutter..
return, no compensation, nothing.
sell luxury items on Vinted!
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Ebay does it. you enter the username in a list. In 15 years the list has become very long, but frankly on Vinted it goes really well in comparison.
And the buyer is always right.
You can argue, be angry, be furious, but you can neither avoid them nor win your case. When possible, it’s best to let it go and get screwed.
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yes that’s why I no longer sell games, or electronic devices in general, and anything that can break.
So for games I never have any issues but that’s also because I sell new items, so once the seal is broken, it’s complicated to make a claim.
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I disagree with buyers who ask too many questions. I do it when I buy because I’ve been taken advantage of too many times by dishonest sellers. Clothes in a different condition than in the photos or defects that were neither detailed nor explicitly described. And I no longer buy anything without precise measurements because for the same brand, the sizing changes with the years and trends!
As a seller, I encountered a psychopath who harassed me until I blocked her, not without telling her several times to file a complaint. Which she did. She accused me of selling her a pair of new sandals that supposedly fit wider than their size, even though it was engraved on the soles, photographed, and the width specified in my description. She even accused me of modifying my description and photos after the sale. Fortunately, Vinted ruled in my favor. And yet, she still managed to give me a bad rating, so I had to correct her malicious remarks there too. After all that, I hid all my items for sale and remained in « vacation » mode for over a year. I reactivated my closet at the end of 2024 and found you 
So don’t look unfavorably on those who ask a lot of questions 
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I understand, but I also want to say that when you want it to be perfect down to the centimeter, there are stores that allow you to try things on and second-hand shops, charity sales, thrift stores, garage sales if you want second-hand items.
As a professional, it’s tiring to deal with people who want new items at garage sale prices, all with service worthy of Amazon Prime but without having paid for the subscription that comes with it. I’m exaggerating, but it’s not far from the truth.
Just now, I had someone ask me for additional photos of a lot of figurines, even though there are already photos from all angles, that they are new, that I have a 5-star rating with almost 1500 reviews in a year, and that there are hundreds of reviews saying « condition as described, great packaging. » And this happens several times a day, so too bad, I can’t be bothered. Besides, he’s Italian, so I know that once I’ve taken the photos, he’ll offer me a 40% discount.
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Oh no, I was optimistic, it’s 50% per message and without me taking the photos 
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In the category I’m in, books, I answer the simplest questions. I only refrain from sending additional photos. It takes too long to do, and I’ve noticed that the people who asked for them were never the ones who went on to buy.
I’ve sometimes had requests for a book summary, a bit like being taken for Google…
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Hello,
Could you please send me a scanned version of each page of the book so that I can check that they are in good condition?
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I had, or at least « excerpts ». Curiously, only for porn books, hehe.
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Afterwards, people are still very lazy, because most of the time they will have their answer in a few seconds by typing the title of my ad on Google.
You forget that not everyone lives in big cities or has the physical ability to scour thrift stores, flea markets, and other places you mention. We don’t have to justify our presence on a digital platform or put up with the narrow-minded clichés of mocking, contemptuous, and jaded sellers who lump all buyers into the same category just to justify their arrogance… There are dishonest people among customers and among sellers. Besides, a seller who doesn’t even bother to reply is, in my opinion, a sour, rude person whom I can easily do without. Regardless of their nationality or country of residence. That’s all. Good luck to you 
You are right. I always answer, even if it’s to decline, and explain that no, I can’t take extra photos.
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That’s precisely why I started with « I understand, » and there was no intention to mock 
I’m just saying that at some point, you can’t have the same conveniences as a store on a sales platform, which also encourages price dumping. Each consumption method has its advantages and disadvantages, but you can’t have everything; providing a service will necessarily affect the price, otherwise, you go out of business.
And regarding the impolite, bitter seller who doesn’t respond, sorry, but when you work on these platforms, it becomes a nightmare. So, you learn to spot conversations that will go nowhere or that smell of future problems, solely for the purpose of protecting yourself, precisely so as not to end up too bitter. Because otherwise, it’s very energy-consuming. To give you an idea, during Christmas, the Vinted messaging system receives hundreds of requests per day. So, I’m already overwhelmed just with those who buy without asking anything, it’s difficult to waste time when you know that 95% of these requests lead to nothing. And then there’s also how the request is made. Someone who says hello, please, and other courtesies already makes you want to respond more (and I always respond to them). On the other hand, messages like « size? » « your last price? » etc… without even a hello, no, sorry, I don’t want to.
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You said earlier that you don’t respond to requests because you are already overwhelmed with orders alone. And to think I blamed myself for a moment for wasting your time here, as your reactions are paradoxically long and broad But I see that you don’t count your time to enlighten us and nuance your words; so thank you! And you must have understood that if I ask for a lot of details, as a buyer, I also provide a lot, as a seller. This seems logical, healthy, and trustworthy to me. Just as it is logical that a seller knows their products and that our activities involve less fun aspects, which drain energy, time, and mood. But so, I always respond to those who are interested in my items. Just like to sellers who offer to sell me their item (listed in my favorites) at a lower price, even if they didn’t include a message… they were perhaps overwhelmed. Or just in a hurry to sell, or just in a bad mood, or simply followed the system’s suggestion to offer a discount. I note this, but I don’t complain about it. Some will call me a « pain in the neck, » according to the criteria mentioned above. I don’t care. I only complain about dishonest people, those who do the opposite of what they say, and those who feel better when they have been able to belittle, cheat, or harm someone. And so goes life in the best of worlds… have a good Sunday!
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