Offer Accepted - Offer Cancellation

Extension Clemz
1

Hello,

A suggestion for « Accepted Offers ».

Would it be possible to have a feature that allows an offer to be canceled after X hours or X days? With a configurable automatic message.

Let me give you a concrete example.
We regularly receive offers, which we accept manually or through the « Counter-Offer » feature.
These accepted offers remain pending for the potential buyer until the listing is sold, deleted, or republished.

Would it be technically possible for the accepted offer to be canceled after a defined period? With an cancellation message that we could configure?
I’m talking about cancellation, by simply reverting to the starting price.

This would allow us to indicate a message where the offer would, for example, be accepted under the condition of purchase within X hours or days.

We sometimes receive « aggressive » offers, and we accept them on the condition that the person buys the item immediately. (or so I think)

Personally, I do it manually, by accepting « aggressive » offers sometimes (it depends on the item), but specifying that the item must be purchased immediately, otherwise it will be canceled.

Automation would be appreciated :wink:

I am therefore waiting for opinions or comments on this suggestion, and of course @Clement’s opinion regarding the technical aspect.

Thank you and have a great day,

2

That’s a good idea. I’m in. It will motivate buyers and discourage those who make rapid-fire phantom bids. It also leaves a chance for the initial price. In short, good marketing.

3

why cancel the accepted offer? I don’t understand

4

Because the idea, and the purpose, is that they buy.
Not that they have fun like in a video game…
And particularly for offers that I qualify as « aggressive ».
And besides, it allows you to accept an offer, telling yourself that it will actually be bought.

In the store, I did the same.
When I put items on sale, and they came back the following week, they asked me for the promotion, and I said it was last week. Too late. And they bought at the price. (but hey, that was before, okay)

The idea is that the buyer tells themselves they missed out on a promotion.

After Vinted, personally, I have daily offers that are not finalized, and when I go back to them by canceling them manually, it « wakes up » some.
And some sales are finalized more quickly, or I tell them « too late ».

Another example, on Ebay, you can offer a discount to people who favorite an item within a limited time, like 3 days or 7 days.

When they miss out on the offer, I sometimes get a message asking if it’s possible to get the discount offered last week. I reply that it’s too late, that it was an exceptional offer, and ultimately they buy at the set price.
Well, not always, it’s true, but in the vast majority.
Or, I give them the discount again, and they buy without waiting.

So, I think it would allow those who make offers to get the discount and buy. Not let time pass.

Finally, it’s an idea for a feature, which could be automated.

5

Hello

On Vestiaire Co, offers are valid for 48 hours, and people don’t buy them anyway, even with an aggressive offer accepted!

2 Likes
6

I find that on Vestiaire Collective it’s very effective and more structured. A like, an offer, 48 hours. After 48 hours, the offer expires. It’s less of a mess.

7

thank you for your explanation, it is indeed an approach that can work. The same is done as a buyer (not on Vinted but for cars, houses etc)

8

I see the idea but to be frank, it’s a very specific request.
When the action is automated on the platform, the client knows the buyer isn’t bluffing. Here, I have doubts…

And what happens next once you’ve canceled the offer? :slight_smile:
The client sees that you weren’t bluffing after all. But they’ve probably already moved on. And they’d know « for next time » but honestly, repeat clients are rare so there aren’t many « next times ».

I think I’ll work on a follow-up system where we can make a final offer before moving on. Or just ask the client if they are still interested in an offer accepted by the seller.

9

Hello Clément. For my part, it’s like offers an tool that I won’t use because it’s too invasive (twice invasive then) and too generalist. People are annoyed by solicitations. My prices are generally fair. If a customer wants to buy, they buy. Otherwise, it would devalue the item when the customer would have bought it anyway. I reserve offers for items I can’t sell or for promotions depending on the period on a category of items. I specify that I have conducted experiments to reach these conclusions.

2 Likes
10

Great :+1: that would be good!

11

That’s what I do manually, 2-3 days after contact. So automating it will be a plus. I never follow up more than once, that would be pushy.

2 Likes
12

By the way, have you assessed the percentage of accepted offers that were not honored?
Or rather, where users bought after an offer was accepted…

13

I only noted the success of my small follow-ups: about 10% result in a sale.

You shouldn’t expect much better once the impulse buying period has passed, especially since it often happens that buyers make several offers on equivalent products, and if they didn’t choose mine, it’s because they bought elsewhere.

1 Like
14

I have automated the follow-ups. The purchase rate is very low, just a few %.
The response rate to the follow-up (like « I bought something else ») is hardly higher.

2 Likes
15

That’s what I have too, 1 purchase for 10 follow-ups
Thanks :+1:

1 Like
16

One point to mention is that for my type of product, I do have recurring buyers, as they purchase items according to each new collection that comes out.

Honestly, I would see automation as a positive thing.

17

Re-offering someone who has accepted an offer or whose offer has been accepted is really the option I’m personally waiting for :slight_smile: