I just discovered this forum and scamming buyers! Unbelievable
Basically, no recourse for anyone if I understand correctly. As a buyer, I have to pay for return shipping, even though the item doesn’t match the photo. The color is very different.
We pay for protection fees that don’t protect at all!
I wanted to sell more expensive items, but since reading all these posts on this forum.
I’ll go back to Le Bon Coin and its in-person exchanges 
What a disappointment!!
Return costs are always borne by the buyer, even if, theoretically, the seller can decide otherwise. This discourages disputes over a few euros.
Hello @Sylviee
There is indeed buyer protection, because if the item doesn’t match what you ordered, you can open a « dispute » by clicking on the « No, I have a problem » button.
You will be asked to describe the situation and send photos to show the problem you encountered.
If the item you received is absolutely not the advertised color, you can therefore return it (at your expense, it’s true, but that’s the case in most situations).
And you will be refunded…
However, be mindful of color nuances, as a photo can sometimes show an off-white when it’s actually pale pink (for example), depending on the lighting.
Always take the time to read the description carefully, the item’s color is often specified there.
Also, look closely at the photos to ensure they match your expectations before ordering.
If the listing has little or no description, it’s strongly advised to move on and not buy the item. The same applies if there are only one or two photos.
You also have the option to ask sellers questions. Not only will you get answers to your questions, but you can also gauge the seller’s responsiveness.
There aren’t ONLY scammers on these platforms, but they do exist, as everywhere.
Most sellers, however, are very honest and offer you items at low prices (or interesting ones).
Certainly, if you buy an item that is 10 times cheaper than its value, it’s possible that defects will appear or that the color won’t be exactly as advertised (these are second-hand items, let’s not forget).
One last tip, I would advise you to look at listings from professionals.
You will be almost 100% sure that the listing accurately matches the item offered, and that the service will be up to par.
Have a great day…
Thank you for your messages
In the photos for the listing, the top is dark grey, and I received a white top with grey stripes!!
Which makes it a light grey top. I agree that there’s a story about brightness, but it would be good to check your photos BEFOREHAND!
And I don’t think it’s normal that the buyer has to take the hit 
Fortunately, that is not true, or at least it depends on the categories 
My listings generally do not contain descriptions beyond the # :). And I rarely put more than one photo, unless necessary to point out a defect.
In my cultural goods categories, this is the norm. Used sellers like Momox, like all those on Amazon, do not even put the « real » photo of the item on their listings but simply the image provided by the publisher.
Also, when I have buyers who want more photos, it’s always no. If it’s about, for example, having the track list of a CD, or the back cover of a book, Google or an AI will give them the answer better than I will. If out of weakness I happen to nevertheless provide the information, the sale is never completed. Thus I am convinced that I lose no sales or almost none by refusing to respond to mere curious people.
Last year I bought an item that turned out to be a grotesque counterfeit from Temu, Alibaba. I did not win my case and had to pay for return shipping. I can confirm that buyer protection is useless. I have never bought anything on Vinted again after this episode.
Hello @Faune
I was obviously talking about the « Clothing » category in particular, and even for the « Book » category, my wife never buys if there aren’t one or two photos showing the inside of the book, to see more or less the condition of the pages and if there were no highlighters or if parts are not underlined.
It happened to her and it’s very unpleasant (well, as I told her, « if it’s a bargain worth having, don’t complain, we’ll put it back up for sale »)
How does she do it if she buys from Momox and similar sites…?
Super simple… she doesn’t buy it 
When you buy a book (that you discover) from a bookseller… or at a flea market… Do you take it without looking at a few pages first? Or do you flip through it?
Afterward, I understand that if it’s a well-known book, you only look at the price and a picture of the cover is enough…
When I buy a new book, no, I don’t flip through it. I mostly look at the title and the author.
There are even fetishists who buy two new comics, one to read, the other to never touch, and to have the « crack » of the binding on the first opening…
More generally, I wouldn’t have sold as many books if it were necessary to bombard them with photos. I did that at the very beginning, before realizing it was a waste of time. If the Vintee needs a lot of pictures for a book costing a few euros, the problem isn’t on my side…
I think it’s like in my toy/figurine domain, it all depends on whether you’re addressing a collector or a consumer. Personally, I prefer to put photos from all sides to avoid problems.
I got into a dispute for this:
consequently, it represents 1mm
But you couldn’t see it in the photo, and when I got it back, you couldn’t see it either:
so in terms of fetishists, I’m not doing too badly either 
What I believe, and this may be wrong, or at least not 100% applicable to all cases, is that people who want a photo of one or two pages of a book don’t know what they’re looking for. Their « desire to buy » is weak. So we waste our time satisfying them.
Collectors, on the other hand, might ask specific questions, for example, wanting the printing date. But even in this case, a photo is not necessary; a text response suffices.
Furthermore, a collector who sees something that interests them for a few euros tends to rush to buy it, for fear that another collector will get there first. Only if it’s a significant expense, for example, a book for €100, do they take the time to ask questions.
We don’t have the same collectors then. It must be said that for what I sell, the box is often the most important part since most of the time they won’t open it.
In my categories, collectors hardly claim to be collectors. Perhaps because they know it obliterates any hope of getting a price reduction.
Of the few who explained to me that they were collectors, I met a collector of « Que sais-je ? » [What do I know?], and another of Spice Girls (all Spice Girls items). I asked him which Spice Girl he preferred, and he gave me the most predictable answer: « but I love them all. »
Good evening everyone, yes look closely at the photos but for clothes often the color is not a reflection of reality!
For books, since I received a book in « very good condition » with all yellowed edges, I no longer buy books if I only have one or two photos.
And I also think that for books, it would be better to ask sellers to protect them well. Because receiving damaged corners due to overly thin packaging is exasperating!
It has already happened twice for me.
A book with sunned edges is indeed in « very good condition », if that’s the only difference with a new book: impeccable cover, no stains, nothing torn, pages neither annotated nor dog-eared…
A problem I sometimes encounter is meeting people who want the used price while demanding a perfectly new item. I attribute this to a lack of experience.
Finally, I did have one explain to me that they needed a book with absolutely no defects (but half the price of new) because they were going to take it for an author’s signing. Too stingy to buy a new copy, which would then generate royalties, but willing to come for the signing…
As for « damaged corners, » that’s really a thing for comic book fetishist collectors. They are the only people who worry about it – I’ve never had this concern with prose books or art books, even those costing several hundred euros. An amusing detail is the packaging of major used sellers, like Momox: very light, simple thick envelope, or minimalist bubble mailer, no reinforced cardboard at all, and never double packaging. They must have realized that it was perfectly sufficient
But otherwise, when I ask, without aggression, if suspicious people also give up on buying used books on Amazon, Momox, and their shops on eBay, Rakuten, and equivalents, sites where the listings don’t have a picture of the item but only the commercial illustration provided by the publisher, I sense a lot of awkwardness…
Whereas for me it’s the opposite, I’m a seller, the person used AI to make it seem like the dishware I sold was broken. I asked them for several photos, the break was never the same. I disputed the claim with Vinted and my options were to either accept the return with the return shipping costs being my responsibility 
Not all buyers are scammers. Besides, there are also female sellers who are.
I bought an item called (clothing named polo but long-sleeved t-shirt). I asked for information to know the width (long-sleeved t-shirt). Upon receipt, it measures 38 cm instead of the 43 cm stated by the seller.
The color described as light blue is actually a deep and striking turquoise.
The item was worth 1 euro. I didn’t return it because that would have incurred additional shipping costs.
The seller, who has over 100 positive reviews, is actually aggressive when there’s a problem as described.
Immediately, she dared to tell me I was complicated, to stop buying from her (with 4 dots of ellipsis) and after I listed what didn’t match, she replied that she was blocking my profile.
You can see the level of mentality, unwilling to communicate, wanting to sell for the sake of selling and not caring about buyers.
I shouldn’t have proceeded with the purchase when she first told me, asking if there were gathers at the top of the sleeves because there was a fold. She replied no and that I should just look at the photo.
And already at that point, given her response, I shouldn’t have proceeded and should have followed my instinct.
I should have contacted Vinted and opened a dispute, due to her aggressiveness with her telling ellipses and lack of communication, and the item not matching.
Which I did; I made her wait until today, the last day. I accepted the order, which allowed me to leave her a review. And she received copy/pasted versions of her writings/responses.
Some time ago, I had bought a pair of jeans. The jeans were disgusting all over and the crotch was horribly disgusting. It was hideous. That was at my expense for return shipping (which shouldn’t be the case in situations like these or when the item doesn’t match).
And after that, you can’t leave a review for the person when there’s a return.
So, just because people have positive reviews doesn’t mean they are honest.
Hello,
How do you manage to cover the fees? Is it Vinted that offers this?
Normally, you have a first choice where you ask for a return or a refund without return, and when you ask for a return, there are two choices (buyer or seller pays), but it is the seller who chooses. So it comes down to each person’s honesty.
